Delivery policy

We deliver across Dubai, Abu Dhabi, Sharjah, Al Ain, and the Northern Emirates (Ajman, Fujairah, Ras Al Khaimah & Umm Al Quwain) within the delivery windows shown at checkout for your address. Dubai and Abu Dhabi: 6 days a week. Al Ain: Tuesday and Saturday. Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain: Monday, Wednesday and Friday. Orders must be placed before the daily cutoff time shown at checkout to be delivered in the next available window; orders placed after cutoff move to the following window.

Delivery is free for the first [3–6 months from launch — TBC, exact window per Ops] of your account. After that, delivery cost is included in product pricing except for orders below the AED 500 minimum order value, which carry a small-order delivery fee shown before you place the order. There is no minimum order size required to place an order — all order sizes are accepted; the small-order fee applies instead of blocking the order.

If an item you ordered becomes unavailable, we may offer a substitute of the same marbling grade and brand where possible, or the next higher marbling grade if an exact match isn’t available. Substitutes are invoiced at the substitute’s own price, not the price of the item originally ordered. If no suitable substitute is in stock, we will give you an estimated restock date (ETA) and notify you by email or WhatsApp, according to your notification preference, once the item is back in stock.

Please have someone available to receive the delivery within the confirmed window. Risk in the goods passes to you once delivery is completed. Inspect your order on receipt — because most items are cut and weighed to order, the final invoice reflects the actual weighed amount at your agreed price, so please check the delivery note against what you ordered before signing.

If anything about your delivery doesn’t match your order — missing items, wrong items, or visible quality issues — tell us immediately through your account manager or the Help centre, ideally within 24 hours of delivery, so we can put it right. See the Refund policy for how quality claims are handled.

We may update this policy from time to time; the date above shows the current version.